Support

Something wrong? Write to me.

I read this inbox myself, and every message gets an answer.

Tell me your platform (iOS or Android), the app version, and what you were doing when it went wrong. A screenshot usually saves a round of questions.

Purchases

Something you bought did not arrive

Open the store screen in the app and tap Restore purchases first. That fixes most cases, because what you own is attached to your Cantle account. If it is still missing, write to me with the receipt from the store.

Canceling Pro

You cancel Pro in the store you bought it from: App Store → your name → Subscriptions, or Google Play → Payments and subscriptions. Cancel at least 24 hours before the period ends and there is no next charge.

After you cancel, Pro stays on until the paid period runs out. Deleting the app does not cancel it. The subscription belongs to your store account.

If you bought Pro on an iPhone and now play on Android, you still cancel it in your Apple account, because Apple is the store that charges you.

Refunds

Apple and Google take the payment, so the refund comes from whichever store you bought through.

• App Store: reportaproblem.apple.com
• Google Play: your order history

If the store turns you down and you think the charge was wrong, write to me anyway and I will look at what happened on my side.

Your account and your data

There is no email address or password on a Cantle account, so there is nothing to reset. Your device holds an anonymous ID; the friend code in the app is how anyone else finds you.

To get a copy of what I hold, correct it, or delete your account and everything attached to it, write to privacy@cantle.app. Include your friend code, because without it I cannot tell which account is yours. The privacy policy lists what is held and for how long.

In the app: Settings → Delete account & data, at the bottom of Settings. It anonymizes your leaderboard entries, erases your name, friend code and friendships from the server, and wipes what is held on the phone. It does not cancel a subscription; you do that in your App Store or Google Play subscription settings. The store receipt stays, so Restore purchases brings what you bought back onto a new account. If the button does not work for you, write to privacy@cantle.app with your friend code.

Moving to a new phone

On the old phone, open Settings → Account recovery code. The code is shown once and works once, so copy it before you leave that screen. Enter it on the new phone and the account moves across with its streak, history, friends and purchases, even onto a phone on the other platform, because what you own is attached to your Cantle account. If something is missing after the move, tap Restore purchases on the store screen. Without the code I have no way to tell which account was yours.

Reporting a player

Display names appear on the daily leaderboard. If one of them is abusive, report it from the leaderboard in the app and it reaches me with the context attached.

Security

If you have found a vulnerability, write to support@cantle.app with enough detail to reproduce it, and give me a chance to fix it before you publish. I will tell you when it is fixed.