Support

Something wrong? Write to us.

One person reads this inbox, and every message gets an answer.

Tell us your platform (iOS or Android), the app version, and what you were doing when it went wrong. A screenshot usually saves a round of questions.

Purchases

Something you bought did not arrive

Open the store screen in the app and restore purchases first. That fixes most cases: what you own is attached to your Cantle account, not to the device. If it is still missing, write to us with the receipt from the store.

Canceling Pro

Pro is canceled in the store you bought it from, not in the game: App Store → your name → Subscriptions, or Google Play → Payments and subscriptions. Cancel at least 24 hours before the period ends and the next charge does not happen.

Canceling does not cut short what you have already paid for. Pro stays on until the period runs out. Deleting the app does not cancel it. The subscription belongs to your store account, and removing the game has no effect on it.

If you bought Pro on an iPhone and now play on Android, it is still canceled in your Apple account: that is the only account it was ever charged to.

Refunds

Apple and Google take the payment, not us, so the refund has to come from whichever store you bought through.

• App Store: reportaproblem.apple.com
• Google Play: your order history

If the store turns you down and you think the charge was wrong, write to us anyway and we will look at what happened on our side.

Your account and your data

There is no email address or password on a Cantle account, so there is nothing to reset. Your device holds an anonymous ID; the friend code in the app is how anyone else finds you.

To get a copy of what we hold, correct it, or delete your account and everything attached to it, write to privacy@cantle.app. Include your friend code, because without it we cannot tell which account is yours. What we hold and for how long is set out in the privacy policy.

In the app: Settings → Delete account & data, at the bottom of Settings. It anonymizes your leaderboard entries, erases your name, friend code and friendships from the server, and wipes what is held on the phone. It does not cancel a subscription. That is done in your App Store or Google Play subscription settings, and the store receipt survives, so Restore purchases brings what you bought back onto a new account. If you cannot reach the button, write to privacy@cantle.app with your friend code.

Moving to a new phone

On the old phone, open Settings → Account recovery code. The code is shown once and works once, so copy it before you leave that screen. Enter it on the new phone and the account moves across with its streak, history, friends and purchases, including onto a phone on the other platform, because what you own is attached to your Cantle account and not to one store. If something is missing after the move, Restore purchases on the store screen reads the receipt directly and fills the gap. Without the code there is no way for us to tell which account was yours.

Reporting a player

Display names appear on the daily leaderboard. If one of them is abusive, report it from the leaderboard in the app and it reaches us with the context attached.

Security

If you have found a vulnerability, write to support@cantle.app with enough detail to reproduce it, and give us a chance to fix it before you publish. We will tell you when it is closed.